Sylvester Louis Castillo

  • Total activity 44
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Activity overview

Latest activity by Sylvester Louis Castillo
  • Sylvester Louis Castillo created an article,

    What happen to the large size Beard Wash and Beard Softener?

    We recently consolidated the two sizes we once carried in our Beard Wash and Beard Softener into one travel-friendly size. This allows many of our customers to travel around the world with their pr...

  • Sylvester Louis Castillo created an article,

    Can I modify the billing and shipping addresses on my subscription?

    Yes. Once you log into your profile, you can modify the shipping information and billing information to your subscription order. Shipping information is located above the products you are subscribe...

  • Sylvester Louis Castillo created an article,

    Can I modify the frequency on my subscription?

    Yes. Once you log into your profile, identify the product you wish to modify and select Edit. Next, select Change Delivery Schedule and select the desired frequency. If you need assistance, please ...

  • Sylvester Louis Castillo created an article,

    Can I cancel my subscription?

    Yes. Please be sure to access this from a desktop as you might have issues when completing this task from a mobile device. Once you log into your profile, identify the product you are subscribed to...

  • Sylvester Louis Castillo created an article,

    How do I sign up for a subscription?

    First, create an account by navigating to the profile icon. The profile icon is located at the top of the homepage on the right hand side. Then, follow the prompts to create your personal profile. ...

  • Sylvester Louis Castillo created an article,

    If I order a product as a gift, will the costs be included in the shipment?

    No. Each order includes a packing slip with an itemized list of it's contents and does not include the correlating costs of the order. Those details are included in the email confirmation you recei...

  • Sylvester Louis Castillo created an article,

    Can I use a prepaid gift card to purchase something from your store?

    You can use a prepaid gift card to purchase something from our store. However, you can not use the prepaid gift card at checkout. Simply transfer the balance of your prepaid gift card into your Pay...

  • Sylvester Louis Castillo created an article,

    Why do my tracking details say, “No Information is Available"?

    Once the order ships from our warehouse, you will receive a shipping confirmation with a tracking URL. Generally, it takes the shipping company 24-48 hours to update the tracking URL with informati...

  • Sylvester Louis Castillo created an article,

    What is your exchange and return policy?

    Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to exchange or return your product, please contact support@beardbrand.com. We...

  • Sylvester Louis Castillo created an article,

    Can I buy samples of the fragrances?

    We are developing a way for customers to sample the different fragrances we have to offer. This is currently in production and should be available soon. If you are interested in a particular fragra...